Privacy Policy

Introduction

At MassageCanggu (operating since 2018), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our home massage services in Canggu, Bali.

Information We Collect

Booking Information

When you book a home massage service with us, we collect:

• Your name
• WhatsApp phone number
• Villa, hotel, or accommodation address in Canggu
• Preferred massage type and duration
• Preferred booking date and time
• Special requests or health considerations (if provided)

Communication Data

We retain records of our WhatsApp communications with you for booking confirmation, service delivery, and customer support purposes.

How We Use Your Information

We use your personal information solely for the following purposes:

• Processing and confirming your home massage booking
• Dispatching our certified therapists to your location
• Providing our home service massage in Canggu
• Communicating with you about your appointment
• Improving our service quality
• Sending booking confirmations and service updates

Data Storage & Security

We take data security seriously and implement appropriate measures to protect your information:

• Your data is stored securely on password-protected systems
• Access to personal information is restricted to authorized personnel only
• We use WhatsApp's end-to-end encryption for all communications
• Payment information (cash) is handled in person and not stored digitally
• We retain your booking data for up to 12 months for service records

Third-Party Services

Our website and booking process may use the following third-party services:

• WhatsApp Business: For booking communications and customer support
• Google Analytics: For website traffic analysis (anonymized data)
• Web Hosting Services: For website operation and maintenance

These services have their own privacy policies. We do not share your personal information with any third parties for marketing purposes.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies & Tracking

Our website uses basic cookies for functionality and analytics purposes. These help us understand how visitors use our site and improve the user experience. You can disable cookies in your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Booking records are typically kept for 12 months for service history and quality assurance. After this period, data is securely deleted unless legal requirements mandate longer retention.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: